At Ecoffee, we are dedicated to providing exceptional customer care, ensuring your experience with our premium Colombian and Ecuadorian coffee is as satisfying as every sip.

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Our Promise:

• Product Quality: Every batch of coffee is freshly sourced from our farms, ensuring unmatched flavor and authenticity.

• Satisfaction Guarantee: If your order arrives damaged, incorrect, or not up to your expectations, we are here to make it right.

• Timely Support: Our customer service team is ready to assist with inquiries, orders, or any concerns you may have.

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Contact Us:

• Easy Access: Reach out via WhatsApp or our online contact form for fast, reliable support.

• Response Time: We aim to address all concerns within 24-48 hours to ensure your satisfaction.

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Shipping and Returns:

• Efficient Shipping: We ship worldwide using trusted carriers to deliver your coffee quickly and securely.

• Return Policy: As coffee is a consumable item, returns are not accepted. However, for any issues related to your order, contact us within 15 days, and we will work to resolve them promptly.

At Ecoffee, we value your trust and are committed to exceeding your expectations with our premium coffee and exceptional service.

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PERSONAL INFORMATION CONSENT

When you share personal information for transactions, such as verifying your credit card or placing an order, you consent to its collection and use solely for that purpose. We prioritize your privacy and ensure your data is handled responsibly. Your trust is essential to us.

Please contact us Ecoffee for any additional information or request.​

Ecoffee

1301 Enterprise CT Suite F

Bel Air MD 21014

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WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing and SMS (if applicable): With your permission, we may send you emails and/or SMS messages about our store, new products and other updates.

 

WEB,

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http://ecffees.com/

Links
When you click on links in our store, they may lead you to external sites. We are not liable for their privacy practices and recommend reviewing their privacy policies. Your security is important, and we strive to protect your personal information during transactions. Always be cautious and ensure you are comfortable with the data you share.

AGE OF CONSENT

You confirm that you are of legal age or have permission for any minors to access it. Understanding and compliance with these terms are essential for a safe browsing experience.

CHANGES TO THIS PRIVACY POLICY

We may modify this privacy policy at any time, so review it frequently. Changes take effect immediately upon posting. We will notify you of significant changes. Your information may be transferred if our store is acquired or merged.